We value fair labour relations and aim to ensure that complaints raised by employees at any subsidiary or department are handled fairly, impartially and reasonably in line with our corporate values and philosophy. Meanwhile, we will protect the information of whistleblowers and complainants.

Before filing a complaint, please communicate with your supervisor first and provide specific details in writing, by phone or other means. Upon verification, we will conduct timely and proper handling in accordance with the internal procedures of each subsidiary and department or trade union procedures. If you are dissatisfied with the outcome, you may appeal to higher-level management or directly to the Human Resources Department at Headquarters for further investigation and resolution.

In principle, routine inter-departmental disputes shall be resolved by the relevant departments. Appeal matters at subsidiaries shall first be handled by the subsidiaries pursuant to their respective procedures; unresolved cases shall be escalated level by level for follow-up disposition.

We have established a sound compliance management system and accessible compliance supervision and whistleblowing channels to effectively prevent and sanction all types of illegal and irregular conduct. We encourage employees to participate in corporate operation and governance so as to safeguard the sustainable and healthy development of the Company.

You have the right to report compliance clues and report violations of laws and disciplines regarding suspicious activities that may involve fraud, coercion, bribery and other improper acts or breaches of our compliance management system via letter, email, telephone, in-person complaint and other means. Relevant cases will be verified and investigated. Whistleblowers may receive rewards based on the compliance risk level of the reported matters.              
Whistleblowing Email: grievance@cfgold.com